Privacy Policy

Last updated: June 2026

At Hypeoid, your privacy matters to us. This policy explains what personal data we collect, why we collect it, how we use it, and your rights. If you have questions, contact us at hypeoiddigital@gmail.com.

1. Who We Are

Hypeoid is a social media growth service operating at hypeoid.com. For the purposes of data protection law, we are the data controller of the personal information you provide to us.

2. What Information We Collect

We collect the following types of information:

Order information: Your name, email address, social media username/URL, and order details when you place an order.
Payment information: Transaction data processed by our payment providers (Stripe and PayPal). We never see or store your full card number.
Contact form data: Your name, email, and message when you contact us.
Technical data: IP address, browser type, device type, pages visited, and time spent on site — collected automatically via cookies and analytics.
Communications: Emails and messages you send us, including support requests.

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders.
Send you order confirmations and delivery updates.
Respond to your support queries and messages.
Improve our website, tools, and services.
Detect and prevent fraud or misuse.
Comply with legal obligations.

We do not sell your personal data to third parties, and we do not use it for unsolicited marketing without your consent.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases:

Contract performance: Processing necessary to fulfil your order.
Legitimate interests: Improving our services, preventing fraud, and maintaining security.
Legal obligation: Retaining financial records as required by law.
Consent: For any optional marketing communications, where you have opted in.

5. Who We Share Your Data With

We share your data only with trusted third parties who help us deliver our services:

Stripe — Payment processing. Stripe Privacy Policy
PayPal — Payment processing. PayPal Privacy Policy
Service fulfilment partners — Used to deliver social media engagement (they receive only your social media username/URL, not personal contact details).
Analytics providers — Anonymous website usage data to improve our platform.

All third parties are required to handle your data securely and in compliance with applicable data protection law.

6. Cookies

We use cookies to make our website work properly and to understand how visitors use it. For full details, please see our Cookie Policy.

7. Data Retention

We keep your order and personal data for as long as necessary to provide our services and meet our legal obligations:

Order records: 7 years (for tax and accounting purposes).
Support communications: Up to 2 years.
Technical/analytics data: Up to 12 months.

When data is no longer needed, we delete or anonymise it securely.

8. Data Security

We take security seriously. We use HTTPS encryption across our website, do not store payment card details on our servers, and limit access to personal data to only those who need it to do their job. However, no online system is 100% secure — please do not share your passwords or sensitive information unnecessarily.

9. International Data Transfers

Our website is accessible globally and some of our service providers may be located outside the UK or EEA. When we transfer data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) as required by data protection law.

10. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Ask us to delete your data, subject to legal obligations.
Restriction: Ask us to limit how we use your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on our legitimate interests.
Withdraw consent: If we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hypeoiddigital@gmail.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority (in the UK, this is the Information Commissioner's Office).

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with the revised date. Significant changes will be communicated clearly on our website.

13. Contact

For any privacy questions or to exercise your rights, contact us at hypeoiddigital@gmail.com.